Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What types of products do you offer?
We specialize in high-quality seafood, imported meats, and a range of Asian food products. Our offerings are tailored to meet the specific needs of the HoReCa industry, ensuring freshness, quality, and consistency.
How can I place an order?
You can place an order through our automated platform, via WhatsApp, or by contacting our customer service team directly. We are available around the clock to assist you with your order.
What regions do you deliver to?
We deliver to all cities and regions in Saudi Arabia. Our main logistics center is in Riyadh, with additional hubs in the eastern and western regions to ensure timely and efficient delivery.
Do you offer customized solutions for clients?
Yes, we provide customized solutions to meet the specific needs of our clients. Whether it’s product specifications, packaging, or delivery options, we are happy to tailor our services to help you excel in serving your customers.
How do you ensure the quality and safety of your products?
Our commitment to quality starts with selecting the best vendors to import products from. We maintain strict handling and storage conditions at our logistics centers, and our fleet ensures that products are delivered in perfect condition. Additionally, we are ISO 22000 certified, ensuring that our operations meet the highest international standards.
Who can I contact for support or inquiries?
Each client is assigned a dedicated account manager who is available to answer any questions regarding products, services, delivery, invoicing, and special requirements. You can also reach our customer service team via phone or email for general inquiries.
What is your return policy?
If you encounter any issues with your order, please contact your account manager or our customer service team within 24 hours of delivery. We will work with you to resolve the issue and ensure your satisfaction.
Do you have any partnerships or success stories you can share?
Yes, we have numerous success stories from satisfied clients in the HoReCa industry. For example, Hotel Luxuria and Gourmet Restaurant Group have both praised our commitment to quality and exceptional service. You can read more about these partnerships in our “Industries Served” section.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and online payments through our platform. Please contact your account manager for specific payment instructions and options.
How do I track my order?
Once your order is placed, you will receive a confirmation email with tracking details. You can also log into your account on our platform to view the status of your order and track its progress in real-time.
Can I schedule regular deliveries?
Yes, we offer the option to schedule regular deliveries to ensure you always have the products you need. Please discuss your requirements with your account manager, who will help set up a delivery schedule that works best for you.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!